Dear community members, as we are constantly working on making OTRS more accessible and easier to install, we are very proud to announce the first beta release of the OTRS Appliance today. Enjoy the following features: - Includes all necessary components (operating system, database, webserver, etc.) - Download OTRS as an ISO image, burn it on a CD-ROM and boot your system from the CD to install OTRS on a native hardware - Can be installed as a virtual machine based on the virtualization software "Oracle VM VirtualBox", or on virtualization software solutions provided by other vendors, Enjoy: - Easy testing of new OTRS versions - Easy Updates with the OTRS Appliance Manager For further instructions how to install OTRS Appliance as a virtual machine, please read our documentation here +++++++++++++++++++++++++ Release Notes +++++++++++++++++++++++ Release: OTRS Appliance 1.0 Beta1 Release date: 15-October-2013 Status: Beta Read the entire release notes: http://www.otrs.com/en/open-source/community-news/release-notes/release-note... For a comfortable download and other free promotion specials, please log into our OTRS-Portal with your OTRS-ID (e-mail address) https://portal.otrs.com/otrs/customer.pl . You can find the current releases in the section "Download". We really appreciate your feedback and bugreporting. Thank you for helping to improve OTRS. Best regards Josephine Günther ---- Marketing Manager OTRS AG Norsk-Data-Straße 1 61352 Bad Homburg Germany T: +49 (0) 6172 681988 0 F: +49 (0) 9421 56818 18 I: http://www.otrs.com/ Business location: Bad Homburg, Country Court: Bad Homburg, HRB 10751, VAT ID: DE256610065 Chairman: Burchard Steinbild, Managing Board: André Mindermann (CEO), Christopher Kuhn, Sabine Riedel Happy Birthday OTRS ! - 10 years of Open Technology, Shared Innovation and Advanced Customer Service - Let's move on together