+++++++++++++++++++++++++ Release Note ++++++++++++++++++++++++ Release: OTRS Help Desk 3.0.0 beta7 Status: Beta Feature List: http://lists.otrs.org/pipermail/announce/2010/000133.html SUPPORTED ENCODING: =================== * The default internal character set of OTRS was changed to UTF-8. Please see the UPGRADING file if you upgrade from an older version of OTRS for any implications this may have for you. * We recommend to change existing non-UTF-8 installations of OTRS to UTF-8 with the upgrade to 3.0. * All other encodings are now deprecated. * OTRS 3.1 will only allow UTF-8 as internal charset. Improvements • Added Serbian translation, thanks to Milorad Jovanović! • Updated Russian translation, thanks to Eugene Kungurov! • Updated Dutch translation, thanks to Ton van Boven! • Skins can now be selected based on hostname with the configuration settings "Loader::Agent::!DefaultSelectedSkin::! HostBased" and "Loader::Customer::!SelectedSkin::!HostBased". • Upgraded CKEditor to 3.4.2. Bugfixes • Bug#6237 - Datepicker starts weeks always on Sunday. • Bug#6216 - Queue names with spaces not displayed correctly in ticket view. • Bug#6186 - IE9: Dashboard widget functions broken. • Bug#6185 - IE9: JS error in the Dashboard. • Bug#6231 - Link delete screen redirects to itself if the bulk checkbox is used. • Bug#6215 - Agents can't have two popups open at the same time. • Bug#6228 - No difference between prio 1, 2 and 3 in overviews. • Bug#5757 - Article table resizing does not work correctly in IE7. • Bug#6229 - Submit button for Change Customer is below the fold with large amount of history. • Bug#6191 - Dashboard filter loses context after moving to next "bundle". • Bug#6207 - Pagination does not work in dashboard. • Bug#5937 - Large overview data presentation issues. • Bug#6203 - Rich Text Editor - right click on misspelled words in Firefox does not work as expected. • Bug#4273 - No required fields indication in AdminUser screen. • Bug#6073 - Search window does not resize to selected content. • Bug#6122 - TicketZoom Scroller Height is calculation is broken. • Bug#5649 - Changing owner in M and S views opens in same tab instead of popup. • Bug#6181 - Customer Login box does not work if password is in browser cache. • Bug#6206 - DefineEmailFrom is not used when creating an email-ticket. • Bug#6156 - No FreeText Fields in Search. • Bug#6092 - Skins cannot be selected based on hostname. • Bug#5054 - Page titles could be more compact and informative. • Bug#6213 - If you use AgentTicketMove in a separate screen, it does not open in a popup. • Bug#6208 - If ticket zoom is not fully loaded actions will open in same window instead of popup. • Bug#6210 - GetUserData() function caching does not work correctly in all scenarios. • Bug#4565 - OutOfOffice information is displayed in responses and signatures. • Bug#6055 - 500 Error when closing ticket with non-original/changed customer. • Bug#5830 - Sometimes when replying on ticket getting error "Can't use an undefined value as a SCALAR reference". • Bug#5296 - Event based notifications do not check for local mail address. • Bug#1639 - Limit search time to certain amount by default. • Bug#6205 - DefineEmailFrom does not use SystemAddress when set to Agent Name + FromSeparator + System Address Display Name. • Bug#6162 - When you close a search before complete load, it will be reopened automatically. • Bug#6060 - IE7 customer management in a popup breaks ticket creation page. • Bug#6204 - Autocomplete of customer users shows encoding characters. • Bug#6201 - Not able to save FreeText fields if TimeInput it set to required. • Bug#6137 - Split action does not create a link to the original ticket. • Bug#6163 - In Phone Ticket you can't attach files automatically after choosing a customer. • Bug#5917 - Thirdparty [Firefox]: Search freezes after deleting one field from profile. • Bug#5989 - Thirdparty [ckeditor?]: Using address book in reply window breaks the message body text box. • Bug#6184 - Streamline required field error messages. • Bug#5657 - In Global Ticket Overview, sorting for Prio is missing. • Bug#6141 - Sysconfig Address Book disable. • Bug#6082 - Graph selections appear even if GD is not installed. • Bug#6059 - Customer name with quotes is truncated. • Bug#6094 - Responses in ticket view don't match. • Bug#6116 - ZoomExpand preference works inverted for articles. • Bug#6125 - Customer IDs with underscores do not work properly. • Bug#5637 - In Phone Ticket -> Create a new customer via Popup, it's not possible to take over the recent created customer. Only a link to create a new ticket appears. • Bug#6076 - Bulk unlock does not work correctly. • Bug#6163 - In Phone Ticket you can't attach files automatically after choosing a customer. • Bug#6114 - Percentage sign in Customers <-> Services interface when using Dutch translation. • Bug#6160 - ServiceList function breaks if you have service names with special characters like ? ? ? or + + +. • Bug#6118 - The "Small", "Medium" and "Large" Queue views are broken if no data is found. YOUR CONTRIBUTION: =================== * We kindly ask for your assistance to update the translation files! The current status can be found here: http://users.otrs.com/~me/i18n/ BROWSER SUPPORT Agent Interface: =============================== * JavaScript is required to use the agent interface These browsers are not supported: * Versions older than Microsoft Internet Explorer 7 * Versions older than Firefox 3 * All versions of Netscape SOFTWARE DOWNLOAD: =================== Please note that we have relaunched our website www.otrs.com. The software can now be downloaded exclusively * http://otrs.org/download/ * http://otrs.org/download/#otrs3 * ftp://ftp.otrs.org/pub/otrs/ (Germany/Hamburg) A complete list of all download mirrors (ftp/http/rsync) is available at http://otrs.org/download/ MD5 MESSAGE DIGEST (128-bit) CHECKSUMS: ======================================= fbcc4cb64adf38c1281850a8142bb802 http://ftp.otrs.org/pub/otrs/RPMS/suse/9.0/otrs-3.0.0-beta7.noarch.rpm c5e955a88c3c968fd0e42b0a64ca85b4 http://ftp.otrs.org/pub/otrs/RPMS/suse/9.1/otrs-3.0.0-beta7.noarch.rpm 687617568e0e59330b6e26f95c947af0 http://ftp.otrs.org/pub/otrs/RPMS/suse/10.0/otrs-3.0.0-beta7.noarch.rpm c92dcf18a6588feb5e8c57ad1c9e66e8 http://ftp.otrs.org/pub/otrs/RPMS/suse/11.0/otrs-3.0.0-beta7.noarch.rpm fc73a427a01736b06bceb8063faa8c3e http://ftp.otrs.org/pub/otrs/RPMS/fedora/4/otrs-3.0.0-beta7.noarch.rpm e152fd2b210805a725453dc69dc44ed7 http://ftp.otrs.org/pub/otrs/otrs-3.0.0-beta7.tar.gz 2b55bb8877e91ebb5fb2fec7da3593da http://ftp.otrs.org/pub/otrs/otrs-3.0.0-beta7.tar.bz2 a4d4e0b7346f1e1b8ef4d58ffa1fd064 http://ftp.otrs.org/pub/otrs/otrs-3.0.0-beta7.zip 499bf50749c8d69671e0a3b8322d176e http://ftp.otrs.org/pub/otrs/otrs-3.0.0-beta7-win-installer-2.4.0-beta2.exe UPGRADING: ========== For those folks who are using OTRS 2.4 and want to upgrade to 3.0 please read the UPGRADING and INSTALL files. FEEDBACK & BUG REPORTING: ========================= Although OTRS 3.0.0 beta7 has been tested before, we appreciate your contributions. As always, you’re encouraged to tell us what you think, using this feedback e-Mail: [enjoy at otrs.com] or by filing a bug in Bugzilla [http://bugs.otrs.org]. ------------- Sven Dey Marketing Manager OTRS AG Norsk-Data-Straße 1 61352 Bad Homburg Deutschland T: +49 6172 681988 15 F: +49 9421 56818 18 I: http://www.otrs.com/ Geschäftssitz: Bad Homburg, Amtsgericht: Bad Homburg, HRB 10751, USt.ID: DE256610065 Aufsichtsratsvorsitzender: Burchard Steinbild, Vorstand: André Mindermann (Vorsitzender)