Hi, a new release (beta 7) has been uploaded to our webserver. * tarball 2.0 MB (http://otrs.org/download/otrs-0.5-BETA7.tar.gz) - MD5 (otrs-0.5-BETA7.tar.gz) 1848c61856a20e5c581f1a7c3597f6be * RPM for SuSE Linux 8.0 (http://otrs.org/download/otrs-0.5-BETA7.i386.rpm) - MD5 (otrs-0.5-BETA7.i386.rpm) 62a145dcef87d06aa7d91c46631d5902 * RPM for SuSE Linux 7.3 (http://otrs.org/download/otrs-7.3-0.5-BETA7.i386.rpm) - MD5 (otrs-7.3-0.5-BETA7.i386.rpm) 1561993893aebff003bd84ba335b3992 The following changes have been made: - improved screen session management (next screen, last screen) added back buttons - improved ticket and article lib funktions (Kernel::System::Ticket::* and Kernel::System::Article) - improved fulltext search - added time accounting for tickets (added new database table - time_accounting! use scripts/DBUpdate.(mysql|postgresql).sql for database updates!) - added notify feature for ticket lock timeout by system - added user preferences item email (so login and email can be different) - added "Std. Response on creating a queue" feature (http://lists.otrs.org/pipermail/otrs/2002-July/000114.html) - added module support for auth. (Kernel/Config.pm --> $Self->{AuthModule}) * "Kernel::System::Auth::DB" against OpenTRS DB (default) * "Kernel::System::Auth::LDAP" against a LDAP directory - added "ChangeOwnerToEveryone" feature fot AgentOwner (useful for ASP) Kernel/Config.pm -> $Self->{ChangeOwnerToEveryone} = [0|1] - added AgentCustomer module (set a customer id to a ticket and get a customer history) - added a GenericAgent.pl! This program can do some generic actions on tickets (like SetLock, MoveTicket, AddNote, SetOwner and SetState). It was developed to close (automatically via cron job) ticket in a specific queue, e. g. all tickets in the queue 'spam'. (Thanks to Gay Gilmore for the idea) - added a simple webform (scripts/webform.pl) to generate emails with X-OTRS-Header to dispatch it with procmail (used for feedback forms) - added content_type col. to article table to handle differen charsets correctly (use script/DBUpdate.(mysql|postgresql).sql to upgrate existing databases). - added generic session storage management (Kernel/Config.pm --> $Self->{SessionModule}) * "Kernel::System::AuthSession::DB" (default) --> db storage * "Kernel::System::AuthSession::FS" --> filesystem storage * "Kernel::System::AuthSession::IPC" --> ram storage - added http cookie support for session management - it's more comfortable to send links -==> if you have a valid session, you don't have to login again - If the client browser disabled html cookies, otrs will work as usual, append SessionID to links! (Kernel/Config.pm --> $Self->{SessionUseCookie}) - added generic ticket number generator (Kernel/Config.pm --> $Self->{TicketNumberGenerator}) * "Kernel::System::Ticket::Number::AutoIncrement" (default) --> auto increment ticket numbers "SystemID.Counter" like 1010138 and 1010139. * "Kernel::System::Ticket::Number::Date" --> ticket numbers with date "Year.Month.Day.SystemID.Counter" like 200206231010138 and 200206231010139. * "Kernel::System::Ticket::Number::DateChecksum" --> ticket numbers with date and check sum and the counter will be rotated daily like 2002070110101520 and 2002070110101535. * "Kernel::System::Ticket::Number::Random" --> random ticket numbers "SystemID.Random" like 100057866352 and 103745394596. - added UPGRADING file - updated redhat init script (Thanks to Pablo Ruiz Garcia) - fixed bug [21] " in email adresses are missing - http://bugs.otrs.org/show_bug.cgi?id=21 (Thanks to Christoph Kaulich) - fixed bug [19] Responses sort randomly - http://bugs.otrs.org/show_bug.cgi?id=19 - fixed SetPermissions.sh (permission for var/log/TicketCounter.log) (Thanks to Pablo Ruiz Garcia) - fixed bug [16] Attachment download - http://bugs.otrs.org/show_bug.cgi?id=16 (Thanks to Christoph Kaulich) - fixed bug [15] typo in suse-rcotrs (redhat-rcotrs is not affected) - http://bugs.otrs.org/show_bug.cgi?id=15 Note: For upgrading use 'host:~ # cat /opt/OpenTRS/scripts/DBUpdate.mysql.sql | mysql -f -u root -p otrs' to get old databases up to date. Please do not hesitate to give us feedback about the new release. Bugreports -==> http://bugs.otrs.org/ We appreciate your help with the development of OpenTRS. Martin -- Martin Edenhofer - <martin at edenhofer.de> - http://martin.edenhofer.de/ -- "There are two major products that come out of Berkeley: LSD and Unix. We don't believe this to be a coincidence." -- Jeremy S. Anderson