Dear community members, we are very proud to announce today the release of the first beta version of OTRS 5 and also the 11th patch level releases of OTRS 4 and OTRS::ITSM Module 4. Thank you for your support! OTRS 5 beta1 contains a lot of new features in the area of productivity, scalability & performance and security as well as installation & administration and working with external systems. For example: OTRS is now optimized for use on different types and sizes of mobile devices. Single-select and multi-select input fields have been improved and provide advanced searching and filtering capabilities (thanks to Dusan Vuckovic at Mühlbauer). Images can now be added/uploaded to the WYSIWYG editor using Copy&Paste and Drag&Drop from anywhere outside the application (in all browsers, without additional Add-On). The new OTRS Daemon handles all asynchronous and periodic tasks and replaces all previous OTRS cron jobs. In a clustered environment the load is automatically distributed over the nodes. It is now possible to specify multiple readonly mirror (slave) databases for expensive computations such as statistics or fulltext searches to distribute the load among these database servers. A new two-factor authentication layer allows added login security. A new XSLT based GenericInterface mapping module allows for arbitrarily complex user-defined data mapping. The new OTRS console makes working on the commandline easy and fun. All commands have a consistent interface, useful documentation and provide helpful colored output. Administrators can now specify a minimum log level to reduce logging volume, thanks to Renée Bäcker. Overview screens in the admin area now show invalid entities in gray, making it easy to focus on active elements. +++++++++++++++++++++++++ Release Notes +++++++++++++++++++++++ Release: OTRS 5 beta1 Release date: 04-August-2015 Status: Beta Read the entire release notes: https://www.otrs.com/release-notes-otrs-5-beta1/ https://www.otrs.com/release-notes-otrs-5-beta1/ For a comfortable download and other free promotion specials, please log into our OTRS-Portal with your OTRS-ID (e-mail address) https://portal.otrs.com/otrs/customer.pl  https://portal.otrs.com/otrs/customer.pl. You can find the current releases in the section "Download". +++++++++++++++++++++++++ Release Notes +++++++++++++++++++++++ Release: OTRS 4 Patch Level 11 Release date: 04-August-2015 Status: Patch Level Release Read the entire release notes: https://www.otrs.com/release-notes-otrs-4-patch-level-11/ https://www.otrs.com/release-notes-otrs-4-patch-level-11/ For a comfortable download and other free promotion specials, please log into our OTRS-Portal with your OTRS-ID (e-mail address) https://portal.otrs.com/otrs/customer.pl  https://portal.otrs.com/otrs/customer.pl. You can find the current releases in the section "Download". +++++++++++++++++++++++++ Release Notes +++++++++++++++++++++++ Release: OTRS::ITSM Module 4 Patch Level 11 Release date: 04-August-2015 Status: Patch Level Release Read the entire release notes: https://www.otrs.com/release-notes-otrsitsm-module-4-patch-level-11/ https://www.otrs.com/release-notes-otrsitsm-module-4-patch-level-11/ For a comfortable download and other free promotion specials, please log into our OTRS-Portal with your OTRS-ID (e-mail address) https://portal.otrs.com/otrs/customer.pl  https://portal.otrs.com/otrs/customer.pl. You can find the current releases in the section "Download". Annalena Navarro von Starck Marketing Manager OTRS AG Norsk-Data-Straße 1 61352 Bad Homburg Germany T: +49 (0) 6172 681988 0 F: +49 (0) 9421 56818 18 I: http://www.otrs.com/ http://www.otrs.com/ Business location: Bad Homburg, Country Court: Bad Homburg, HRB 10751, VAT ID: DE256610065 Chairman: Burchard Steinbild, Managing Board: André Mindermann (CEO), Christopher Kuhn, Sabine Riedel