Dear Community Members, +++++++++++++++++++++++++ Release Note ++++++++++++++++++++++++ Release: OTRS 2.4.2 Status: stable Code Name: Aitutaki Beach, Cook Island NEW FEATURES OF OTRS 2.4: ========================= Review the new feature list: http://lists.otrs.org/pipermail/announce/2009/000115.html Product Website (english): http://www.otrs.com/en/products/otrs/features/ Product Website (german): http://www.otrs.com/de/produkte/otrs/funktionen/ ENHANCEMENTS: ============= * Updated Chinese Simple translation, thanks to Never Min! * Updated Swedish translation, thanks to Mikael Mattsson! FIXED BUGS: =========== * Bug# 3904 - Signing Mails with PGP or S/MIME was not possible in AgentTicketEmail. No sign option was available. [ http://bugs.otrs.org/show_bug.cgi?id=3904 ] * Bug# 4054 - Bulk-action did not adjust the ticket state when the tickets priority had been disabled. [ http://bugs.otrs.org/show_bug.cgi?id=4054 ] * Bug# 3984 - RichText/HTML Notifications - Links to OTRS were not "clickable" when using thunderbird as E-Mail client. [ http://bugs.otrs.org/show_bug.cgi?id=3984 ] * Bug# 4038 - Entering text for RTL languages like Persian was impossible within the rich text mode. [ http://bugs.otrs.org/show_bug.cgi?id=4038 ] * Bug# 4046 - Dashboard New/Open did not show anything in "New Tickets" and "Open Tickets" section when using PostgreSQL as database backend. [ http://bugs.otrs.org/show_bug.cgi?id=4046 ] * Bug# 2304 - Two notifications (OwnerUpdate and Note) were sent when the tickets owner wass changed. [ http://bugs.otrs.org/show_bug.cgi?id=2304 ] * Bug# 2495 - Annoying Responsible Update Notifications were sent when a responsible person was changed. [ http://bugs.otrs.org/show_bug.cgi?id=2495 ] * Bug# 4027 - RichText: Incoming E-Mails written with MS Outlook and MS Word as rich text editor seemed to be empty. The written message was shown incomplete in the ticket zoom view. [ http://bugs.otrs.org/show_bug.cgi?id=4027 ] * Bug# 4026 - Quote in Auto-Responses of new tickets which were created over the web interface were not plain text (HTML got quoted). Quote in Auto-Responses based on E-Mails were working fine. [ http://bugs.otrs.org/show_bug.cgi?id=4026 ] YOUR CONTRIBUTION: =================== * We kindly ask for your assistance to update the translation files! The current status can be found here: http://users.otrs.com/~me/i18n/ SOFTWARE DOWNLOAD: =================== * http://otrs.org/download/ * http://www.otrs.com/de/download/software/ * http://www.otrs.com/en/download/software/ * ftp://ftp.otrs.org/pub/otrs/ (Germany/Hamburg) A complete list of all download mirrors (ftp/http/rsync) is available at http://otrs.org/download/ MD5 MESSAGE DIGEST (128-bit) CHECKSUMS: ======================================= b224bf68f2fa2974839531470dfb1a48 http://ftp.otrs.org/pub/otrs/RPMS/suse/7.3/otrs-2.4.2-01.noarch.rpm d2fb35e28ac9b4aebb1f3f146bbe6f70 http://ftp.otrs.org/pub/otrs/RPMS/suse/8.x/otrs-2.4.2-01.noarch.rpm 2d414d0af36ecdb6cff4b23ff0fc6522 http://ftp.otrs.org/pub/otrs/RPMS/suse/9.0/otrs-2.4.2-01.noarch.rpm 454ed2cca9be061e8117369815039ede http://ftp.otrs.org/pub/otrs/RPMS/suse/9.1/otrs-2.4.2-01.noarch.rpm 72f57649e27a1cac823ba6ad4d548439 http://ftp.otrs.org/pub/otrs/RPMS/suse/10.0/otrs-2.4.2-01.noarch.rpm bce2b7bca6b79b27d26cde8b7909e23c http://ftp.otrs.org/pub/otrs/RPMS/fedora/4/otrs-2.4.2-01.noarch.rpm d1d3a833b884f9c29b6a8c3e8b49dbf3 http://ftp.otrs.org/pub/otrs/RPMS/redhat/7.x/otrs-2.4.2-01.noarch.rpm d27329a0cf9fc80c7779212e70d51548 http://ftp.otrs.org/pub/otrs/RPMS/redhat/8.0/otrs-2.4.2-01.noarch.rpm e27ec89ec535607a2b4a17974f131ba7 http://ftp.otrs.org/pub/otrs/otrs-2.4.2.tar.gz 7aab851b3f08e439c91cfbd013f3773e http://ftp.otrs.org/pub/otrs/otrs-2.4.2.tar.bz2 c6f96b756e3cbf899463ac1c9a8ef6ba http://ftp.otrs.org/pub/otrs/otrs-2.4.2.zip 5050904dd764067038762ab43ba2bf58 http://ftp.otrs.org/pub/otrs/otrs-2.4.2-win-installer-2.0.4.exe UPGRADING: =========== For those folks who are using OTRS 2.3 and want to upgrade to 2.4 please read the UPGRADING and INSTALL files. FEEDBACK & BUG REPORTING: ========================== Although OTRS 2.4.2 has been tested before, we appreciate your contributions. As always, you’re encouraged to tell us what you think, using this feedback e-Mail: [enjoy@otrs.com] or by filing a bug in Bugzilla [http://bugs.otrs.org]. -- ((enjoy)) Hauke Jan Böttcher Director Sales & Marketing OTRS AG Norsk-Data-Straße 1 61352 Bad Homburg Germany T: +49 (0) 6172 681988 10 F: +49 (0) 9421 56818 18 I: http://www.otrs.com/ Business Location: Bad Homburg Country Court: Bad Homburg, HRB 10751 Tax ID: 003 240 97505 Chairman: Burchard Steinbild Managing Board: André Mindermann (CEO), Martin Edenhofer ENTERPRISE SUBSCRIPTION - Get more information NOW! http://www.otrs.com/en/support/enterprise-subscription/