HI, I added two fields namely "Location" and "issue" in the "compose mail" of customer interaction page through Core::TicketFreeTexthttp://localhost/otrs/index.pl?Action=AdminSysConfig&Subaction=Edit&SysConfi... abd also configured "Frontend::Customer::Ticket::ViewNew" . Now when ever im newly composing an email from customer end , I could see location and issue with the values I mentioned in Core::TicketFreeTexthttp://localhost/otrs/index.pl?Action=AdminSysConfig&Subaction=Edit&SysConfi... . But CustomerTicketMessage.dtl code is not getting updated whatever I modified in through GUI. Is this the functionality of OTRS? How can I rearrange the order of these fields of compose mail page? Regards, A.S.kandeepa krishnan ________________________________ ***The information transmitted is intended only for the person or entity to which it is addressed and may contain confidential and/or privileged material. Any review,retransmission,dissemination or other use of, or taking of any action in reliance upon, this information by persons or entities other than the intended recipient is prohibited. If you received this in error, please contact the sender and delete the material from any computer.***