Re: [dev] TicketSearch(CustomerID) ignored

Hi, Can you explain what you actually think is wrong, and what you are trying to achieve? I don't really understand the issue and as far as I'm concerned the Company Tickets functionality in the Customer interface works just fine. -- Mike On Mon, Nov 26, 2012 at 5:20 PM, Vadim S. Goncharov wrote:

Hi,

I've found that Kernel/Modules/**CustomerTicketOverview.pm still calls:

CompanyTickets => { All => { Name => 'All', Prio => 1000, Search => { CustomerID => [ $Self->{CustomerUserObject}->**CustomerIDs( User => $Self->{UserLogin} ) ], OrderBy => $Self->{OrderBy}, SortBy => $Self->{SortBy}, CustomerUserID => $Self->{UserID},

but TicketSearch() routine has stopped to process 'CustomerID' in rev. 1.197, it is completely ignored for years ago.

What I was actually trying to do when found this - I was trying to make work "My Company Tickets" feature. The intuitive way of setting "company" field to group borrowed from LDAP group:

[ 'UserCustomerID', 'CustomerID', 'mail', 1, 1, 'var', '', 0 ], [ 'UserCustomerIDs', 'CustomerIDs', 'ou', 1, 1, 'var', '', 0 ],

didn't work...

-- Vadim Goncharov RU-Center NET Department http://www.nic.ru NET-SYS Group phone:+7(495)737-7646 (ext.4019) ______________________________**_________________ OTRS mailing list: dev - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/**pipermail/devhttp://lists.otrs.org/pipermail/dev To unsubscribe: http://lists.otrs.org/cgi-bin/**listinfo/devhttp://lists.otrs.org/cgi-bin/listinfo/dev