Re: [dev] How to Delete Customer?

Ok, I thought they were 2 different steps, not 2 different options 2013/2/22 Zeiler, Martin

Hi Rafa,****

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this point is one of two options I’m thinking about.****

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Best regards****

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Martin****

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*Von:* dev-bounces@otrs.org [mailto:dev-bounces@otrs.org] *Im Auftrag von *Rafa Quiñonero Figuerola *Gesendet:* Freitag, 22. Februar 2013 10:24

*An:* Development community of OTRS *Betreff:* Re: [dev] How to Delete Customer?****

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Hi Martin, I don't understand the second step:****

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2. Look for all tickets of invalid customers and set a dummy user.** **

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Why do you need to set a dummy user to that tickets if they are already deleted? ****

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Thanks a lot****

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Rafa****

2013/2/22 Zeiler, Martin ****

Hello,****

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because of the data privacy act we have to delete customers after they left university.****

We want to go live with otrs soon. I think there are two options to delete customers:****

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1. Look for all tickets of invalid customers and delete them. Then delete customers in database.****

2. Look for all tickets of invalid customers and set a dummy user. * ***

In both options you have to take care of other otrs modules, e.g. linked CI’s.****

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Best regards****

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Martin Zeiler****

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*Von:* dev-bounces@otrs.org [mailto:dev-bounces@otrs.org] *Im Auftrag von *David Boyes *Gesendet:* Donnerstag, 21. Februar 2013 16:45 *An:* Development community of OTRS****

*Betreff:* Re: [dev] How to Delete Customer?****

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As of now we only have an option to make customer invalid by setting Valid=0.

Do we have any option to permanently delete the customer? If yes, then is are similar way for Services also?****

This is not a good idea. What happens when you go back to an old ticket, and OTRS no longer has the customer data to populate the display? Bad Things. ****

Removing these data points breaks referential integrity in the database, which is important for proper operation. ****

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-- Rafa Quiñonero Figuerola Tlf: 0151-61436385 rafakorp@gmail.com ****

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-- Rafa Quiñonero Figuerola Tlf: 0151-61436385 rafakorp@gmail.com