http://doc.otrs.org/3.0/en/html/acl.html
I think that was the problem
2013/8/28 Rafa Quiñonero Figuerola
CustomerUserID => ['some id']
2013/8/28 Rocco Tocci
Hi guys I've added this ACL to limit the list of queues based on company : on Service e SLA works fine but on Queue not work any suggestions?
$Self->{TicketAcl}->{'02-**basic'} = { Properties => {Frontend => { Action => ['AgentTicketPhone'], }, CustomerUser => { UserCustomerID => ['ITALIALOGISTICA_PT'] }, }, Possible => { Ticket => { Queue => ['TBS-OP::CS::FIELD SUD::ItaliaLogistica'], # Service => [], # SLA => ['Ripr.240min_L-D:H24'], }, }, };
My OTRS is 3.0.10
-- Rocco Tocci Application Architect Strada Prov. 1 BariModugno n. 4 70123 Bari Italy Tel. +39 0803855483
TBS IT – Telematic & Biomedical Services Srl a socio unico Sede Legale : Via Giacinto Gallina, 4 – 34122 Trieste Tel. 040 - 92291 Sede Operativa : Via Francesco Bettini, 13 – 06034 Foligno Tel. 0742- 32661 C.F., P.IVA e Registro Imprese (TS) : 01165260322 Cap.Soc. € 8.000.000,00 i.v. una società di TBS Group SpA Ai sensi del D.Lgs. 196/2003 e della normativa internazionale, vi informiamo che questo messaggio è riservato esclusivamente al destinatario. Se esso vi fosse pervenuto per errore, vi invitiamo a eliminarlo immediatamente e a darcene comunicazione. Grazie. According to the Italian and international laws in force, we inform you that this message is reserved only for the addressee. If you are not the addressee, please delete it immediately and notify us. Thank you. P Per favore, pensa all'ambiente prima di stampare questo messaggio. Please, consider the environment before printing this e-mail.
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-- Rafa Quiñonero Figuerola Tlf: 0151-61436385 rafakorp@gmail.com
-- Rafa Quiñonero Figuerola Tlf: 0151-61436385 rafakorp@gmail.com