Hello list, because this is my first post to this mailinglist i shortly introduce myself. My name is Thorsten Mueller, i'm 27 years old and live/and work near Frankfurt/Main (Germany). I use otrs for a long time (as admin and user) and must say many thanks to all persons who developped this great application. Now i want to start developping my own modules for otrs, but don't know where to start. I started reading the development guide under http://doc.otrs.org/developer/2.0/en/html/, but find this some kind of confusing. What i want to do is to write a little perl script which can create tickets and receives a ticket-id from the otrs system. Within this script i should be able to define some parameters about which queue should the ticket go and so on. I would be thankful if someone can point me to a documentation which helps in this content. Regards Thorsten Müller