Hi All, I am developing OTRS to be used in my company and run on some some difficulties especially on identifying the Ticket ACL properties. The OTRS documentation only mention example on how to creating Ticket ACL not thorough reference on what can be put on TIcket ACL. For example: # ticket acl $Self->{TicketAcl}->{'ACL-Name-2'} = { # match properties Properties => { # current ticket match properties Ticket => { Queue => ['Raw'], Priority => ['5 very high'], }, # current action match properties Frontend => { Action => ['AgentTicketPhone', 'AgentTicketEmail'], }, # current user match properties User => { Group_rw => [ 'hotline', ], }, }, # return possible options (white list) Possible => { # possible ticket options (white list) Ticket => { Queue => ['Alert'], }, }, }; The ticket properties here are "Ticket", "Frontend and "User". I need information on what else can be put it there. And also what else can be specify under "User" besides "Group_rw". Can anyone help me where I can find thorough reference?? Thank you, Ikhsan.