Any ideas on how to get this info from the LinkObject?
Thanks
2011/12/5 Wagner
Hello,
I need to be sure that the source object is a Ticket and the target object is a ITSMConfigItem
how can I do that using the LinkObject?
thanks
2011/12/2 Wagner
Yes, I changed some things here, and got it right
thanks for your reply
I'm just trying to change the incidate state from the CI but I'm not going anywhere =/
2011/12/2 Michiel Beijen
Hi Wagner,
On Thu, 1 Dec 2011 14:11:44 -0200, Wagner wrote:
I think the event is wrong, cause the LinkAdd event is being called when
I link a ticket to another ticket, but when I link a ticket to a CI it's not being called
is there a way to find out which event should I use?
I tested by logging out of Kernel::System::EventHandler every time it is called, and I found the LinkAdd event is executed when you link a ticket to a CI. It really is the correct event.
[Fri Dec 2 14:31:07 2011][Notice][Kernel::System::**EventHandler::EventHandler] Running for LinkAdd
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