Re: [dev] dev Digest, Vol 68, Issue 6

I suppose you can change this by modiifying database fields and Config.pm file..... On Tue, Mar 17, 2009 at 5:30 PM, wrote:

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Today's Topics:

1. Hwo to make customer user email address optional when create ticket (Samphan Raruenrom)

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Message: 1 Date: Mon, 16 Mar 2009 20:34:34 +0700 From: Samphan Raruenrom Subject: [dev] Hwo to make customer user email address optional when create ticket To: dev@otrs.org Cc: samphan@osdev.co.th Message-ID: <4ffdf4610903160634v96344d9ie36603dae9d3ffd6@mail.gmail.com> Content-Type: text/plain; charset=ISO-8859-1

I use OTRS to track phone support tickets w/o the need to send notification to customer. So I don't need the email address of the customers. However, OTRS require unique email address per each customer user when a customer user is added.

How do I change this behavior? A config file or perl source, may be? Any hint for me to get started would be very grateful.

Thanks, samphan.

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End of dev Digest, Vol 68, Issue 6 **********************************

-- Regards Santosh S