Re: [dev] [OTRS] JavaScriptError: Cannot call method 'Init' of undefined

Michel, If i run otrs.LoaderCache.pl of otrs 3.3.5 on my current version otrs 3.0.6. then this cache problem is fixed or i need do change something more than this??? Actually from my analysis for otrs running on two nodes (request balancing through F5) hurdle is ticket number generation which on TicketCounter log of the file system. I move the logic of ticket number generation from file system to database. Now both nodes get ticket number from database. i have code for this if you need i can share. Ali On 4/9/2015 12:16 AM, Michiel Beijen wrote:

Especially for this scenario, since version 3.3.5 the otrs.LoaderCache.pl script has the --generate option. Run it on both nodes; and you will be able to log in just fine. You could call via a cron job or after installs and upgrades on all your nodes. But as Johannes mentioned, to do a load balanced setup which actually makes sense, it takes a lot of thought and planning. It's not something that works out-of-the box with the default setup.

-- Michiel

On Wed, Apr 8, 2015 at 8:54 PM, Johannes Nickel wrote:

...

There you have your problem. OTRS minimizes the JS and CSS Files, these files are generated via local scripts, each per machine. It's the same for the cache files and scripts. You can't yours simply load balance OTRS. There are several steps you have to look after.

Regards

On Wednesday, April 8, 2015, Ali Umair wrote:

...

My otrs application run on single node fine, but when run otrs application on nodes two nodes for load balancing, after that i am getting this exception on login page. I try to execute script of deletecache, loadcache and rebuild config but error is still persist...

Ali

On 4/8/2015 12:34 PM, Renee B wrote:

Did you upgrade your OTRS or is it the initial installation?

On 08.04.2015 07:57, Ali Umair wrote:

Hi,

- Browser *(Client Browser firfox and chrome)* - OS *(Client browser linx and OTRS running on Linux)* - OTRS Version *(3.0.6)* - What Host (Linux, Win) *Host is linux* - Webserver *(Apache)* - Is anything in the logs (apache / nginx error log) and OTRS Log that maybe related to you action - when does the error occur? * When i hit on Login page.... Too Old browser message displayed and on alert bo javascript message displayed of "*TypeError: Cannot call method 'Init' of undefined*" in common JS file

In error log:*

[Sat Mar 28 23:44:11 2015] [error] [;] File does not exist:

/opt/iplOTRS/var/httpd/htdocs/skins/Agent/default/css-cache/CommonCSS_f0d8130800dc2d7b6a226b692b4a8776.css, referer:

https://support.innovative-pk.com/otrs/index.pl?Action=AgentTicketSearch;Sub... [Sat Mar 28 23:44:13 2015] [error] [;] File does not exist:

/opt/iplOTRS/var/httpd/htdocs/js/js-cache/CommonJS_26da628935b53a24253a5f2450c56db2.js, referer:

https://support.innovative-pk.com/otrs/index.pl?Action=AgentTicketSearch;Sub... [Sat Mar 28 23:44:22 2015] [error] [;] File does not exist:

/opt/iplOTRS/var/httpd/htdocs/js/js-cache/CommonJS_26da628935b53a24253a5f2450c56db2.js, referer: https://support.innovative-pk.com/otrs/index.pl

--

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Best Regards

Ali Umair

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-- -- *Best Regards* *Ali Umair | Software Engineer * *i**2**c**Pakistan*| 04-Old FCC, Ferozepur Road, Lahore, PAKISTAN Ph: 0092-42-111 000 911 X 171 | Cell: +92-334-4556898