26 Sep
2012
26 Sep
'12
8:40 a.m.
Example:
Escalation - first response time (minutes): 60 Minuts (notification by) 50%
---> After 30 minuts a notification will be send.
2012/9/26 Rocco Tocci
Good morning I want to understand the valence of the parameter *notify by(%) * in the definition of the SLA.
thanks Rocco
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