Hi I configured S/MIME in OTRS: to read encrypted emails sent to a email account that OTRS checks and open tickets. But unfortunately is not working well This is log : Message: Need Hash! Traceback (29916): Module: Kernel::System::Crypt::SMIME::Decrypt (v1.9) Line: 157 Module: Kernel::Output::HTML::ArticleCheckSMIME::Check (v1.8) Line: 100 Module: Kernel::Modules::AgentTicketQueue::ShowTicket (v1.22) Line: 312 Module: Kernel::Modules::AgentTicketQueue::Run (v1.22) Line: 273 Module: Kernel::System::Web::InterfaceAgent::Run (v1.17) Line: 671 Module: /var/www/otrs-2.1.3/bin/cgi-bin/index.pl (v1.81) Line: 47 ERROR: OTRS-CGI-10 Perl: 5.8.8 OS: linux Time: Tue Feb 6 12:45:31 2007 Message: Need TicketID! Traceback (29916): Module: Kernel::System::Ticket::Article::ArticleUpdate (v1.128) Line: 1382 Module: Kernel::Output::HTML::ArticleCheckSMIME::Check (v1.8) Line: 146 Module: Kernel::Modules::AgentTicketQueue::ShowTicket (v1.22) Line: 312 Module: Kernel::Modules::AgentTicketQueue::Run (v1.22) Line: 273 Module: Kernel::System::Web::InterfaceAgent::Run (v1.17) Line: 671 Module: /var/www/otrs-2.1.3/bin/cgi-bin/index.pl (v1.81) Line: 47 Can someone help me? Thanks Leo. _____ http://www.certisign.com.br/ CERTISIGNLeonardo Pereira Guimarães Analista de Suporte e Operações (21) 4501-1846 Certisign Certificadora Digital http://www.certisign.com.br/ certisign.com.br