Thank you Renée, I will try it De: dev-bounces@otrs.org [mailto:dev-bounces@otrs.org] En nombre de Renee B Enviado el: miércoles, 2 de julio de 2014 16:28 Para: dev@otrs.org Asunto: Re: [dev] manual file change result in package error You can save your customized template as Custom/Kernel/Output/HTML/Standard/AgentTicketPhone.dtl All files (modules and templates) in Custom/Kernel/ have a higher "precendence" than those in Kernel/ - Renée On 02.07.2014 16:13, Jon Legarrea Oteiza wrote: Hi, I upgrade to OTRS 3.3.8 and configure with ITSM and made a manual change that I used to make to Kernel/Output/HTML/Standard/AgentTicketPhone.dtl now gives me an error in the ITSMIncidentProblemManagement package. There is a possibility to disable checking for that file, or I am thinking maybe I can do a package with my changes that overwrite that file, can this hypothetical package solve my problems? Do it need ITSMIncidentProblemManagement package as dependence? Jon _______________________________________________ OTRS mailing list: dev - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/dev To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/dev -- Perl / OTRS development: http://perl-services.de OTRS AddOn repository: http://opar.perl-services.de