Hello! To allow users (or groups of users by using a shared email address) to receive notifications about actions on all tickets in a set of queues we have created the following patch: "subscriber_notification.patch" It adds four new user-settings: * Answer notification * Note notification * Phone call notification * Owner changed notification These settings enable the user to receive a notification when the corresponding event arises on a ticket in one of the users watched queues. (As determined by the setting "my queues") The patch was created for OTRS version 2.3.2, but it applies cleanly to OTRS versions 2.3.2, 2.3.3, and 2.3.4. Best regards Janek Walkenhorst -- Janek Walkenhorst Software Engineering Apprentice Univention GmbH Linux for your business Mary-Somerville-Str.1 28359 Bremen Tel. : +49 421 22232-0 Fax : +49 421 22232-99 walkenhorst@univention.de http://www.univention.de Geschäftsführer: Peter H. Ganten HRB 20755 Amtsgericht Bremen Steuer-Nr.: 71-597-02876