Hi all, we're currently running 2.4.9 with RichText enabled. I'm trying to block email sending if a mail contains placeholders (XXX). Therefor I tried to modify the function submit_compose in the AgentTicketCompose.dtl. function submit_compose() { var reg = /(xxx|XXX)/ ; [snip] else if ( reg.test(document.compose.Body.value) == true ) { alert('$JSText{"There are still placeholders to be filled out!"}'); document.compose.Body.focus(); return false; } [snip] The RegEx works and if the text is found I get the alert. Unfortunately it seems the document.compose.Body.value is not updated when I alter the text in the RichText editor. Reading out the variable I continue to get the original body instead of the current content of the editor field. Any ideas? Greets & thanks Daniel