Hello,
I am new to OTRS and am using version 2.4.5. I'm trying to include presence
information in the AgentTicketZoom.dtl template from our Instant messaging
system in OTRS. But I can't figure out how to pass the information from our
customer backend to the AgentTicketZoom.dtl template.
$Self->{CustomerUser2}
Map => [
[ 'ImId', 'UserName', 'sAMAccountName', 1, 0,
'var', '', 0 ],
],
I need to get the source image from http://openfire:9090/plugins/presence/status?jid=$QData{http://openfire:9090/plugins/presence/status?jid=$QData%7b
UserName"}@openfire">
This currently works for the ticket owner using
http://openfire:9090/plugins/presence/status?jid=$QData{
"UserLogin"}@openfire">
Any help would be apprciated