26 May
2009
26 May
'09
11:35 p.m.
Our users have complained that there is no way to know which ticket a survey belongs to. We are currently sending survey requests for every ticket that is closed. If a user has multiple tickets in the system, it becomes difficult for them to know which ticket a survey link belongs to. Is there a way to add some identifying information to the email that is sent with the survey link? With Best Regards, Tim Miller BUCYRUS(r) Global Help Desk Supervisor Disclaimer: This e-mail may contain confidential/privileged information and should be read only by the named recipient(s). Any use of this e-mail by others is prohibited. Please notify of erroneous receipt by return e-mail to administrator@us.bucyrus.com