How to Customize existing files ....
Hello, What is the appropriate way to customize the existing source files (.dlt, .pm), which belong to package ? I created a package that contains customized files. When I try to install this package I get an error message: "Message: Can't install/upgrade package, file Kernel/Modules/AgentTicketPhone.pm already used in package ITSMIncidentProblemManagement-2.0.2!" Thus, how do I get to install my own version of a file which belongs to an existing package ? Thanks!Omrat ---------------------------- Kas lemmiksaade unustas Su ära? Tuleta end talle meelde! www.minukava.ee
Hi i'm a new OTRS user. I see that the possibility to attach files there is only in the "creation ticket phase". I want to add files also in the "managing ticket phase", when the user agent takes management the ticket. The form to manage the ticket doesn't contains the field to add files! Is this possible? Please help me.
Hi Marko, Attachments actually are not attached to a ticket itself, but rather to articles. This means that if you add an article - a note, an email or a phone conversation - to a ticket, this will also give you the opportunity to add attachments. Hope this helps, -- ((enjoy)) Michiel Beijen Senior Consultant Follow me on Twitter: @otrsnl [https://twitter.com/otrsnl] OTRS BV Schipholweg 103 2316 XC Leiden The Netherlands T: +31 71 8200 255 F: +31 71 8200 254 I: http://www.otrs.com GET OTRS::ITSM 2.0 NOW - including the brand new change management module! It's the only ITIL® V3 compatible open-source IT Service Management solution certified by PinkVERIFY worldwide! - http://bit.ly/dv4CJF On do, 2010-06-24 at 12:05 +0200, marko.bertini@alice.it wrote:
Hi i'm a new OTRS user.
I see that the possibility to attach files there is only in the "creation ticket phase".
I want to add files also in the "managing ticket phase", when the user agent takes management the ticket.
The form to manage the ticket doesn't contains the field to add files!
Is this possible? Please help me.
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participants (3)
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marko.bertini＠alice.it -
Michiel Beijen -
Omrat