Hello Charles, You should look on the Kernel/Modules/AgentTicketBulk.pm. But, depending on what kind of filter you want to apply, you could build ACL's to create your own workflow. Greetings, Eduardo Raffoul 2007/12/14, Charles Kennedy :

Hi everyone,

I need to filter the options of the combobox "Next ticket state" in the Bulk-Action screen.

The options will change depending on the actual state of the ticket and the actual user agent.

I read the documentation, but i didn't realize how I can do that. Can someone give me a idea?

Regards, Charles K. Schulz

P.S.: The version that we're using is 2.1.5 _______________________________________________ OTRS mailing list: dev - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/dev To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/dev