while creating ticket for RPC.pl , customer is not mandatory, but while creating ticket from nph-generic intergace Customer is made mandatory
Hi All, While creating a ticket using RPC.pl, I see that Customer is made as non-mandatory field, but the generic interface makes it mandatory. Also while creating tickets via UI, Customer is mandatory field. How do I make Customer as non-mandatory field at UI as well as at Generic Interface. Thanks, Jignesh
Hi Jignesh,
Im this case you need to customize the GI Ticket Operation TicketCreate to skip CustomerUser validation
Kernel/GenericInterface/Operation/Ticket/TicketCreate.pm
((enjoy))
Carlos Rodríguez
On Feb 18, 2013, at 10:56 AM, Jignesh Kakka (jkakka)
Hi All,
While creating a ticket using RPC.pl, I see that Customer is made as non-mandatory field, but the generic interface makes it mandatory. Also while creating tickets via UI, Customer is mandatory field.
How do I make Customer as non-mandatory field at UI as well as at Generic Interface.
Thanks, Jignesh _______________________________________________ OTRS mailing list: dev - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/dev To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/dev
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Jignesh Kakka (jkakka)