Example: Escalation - first response time (minutes): 60 Minuts (notification by) 50% ---> After 30 minuts a notification will be send. 2012/9/26 Rocco Tocci

Good morning I want to understand the valence of the parameter *notify by(%) * in the definition of the SLA.

thanks Rocco

_______________________________________________ OTRS mailing list: dev - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/dev To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/dev

-- Rafa Quiñonero Figuerola Tlf: 01577-6805709 rafakorp@gmail.com