Hi, I want to add a ACL for limiting the services list. For example, if i have 3 services (test1 / test2 /test3) and 3 CustomerID (group1/group2/group3) I want group1 can only create ticket with test1, group2 with test2, etc.... I've make a test like this but this don't work : $Self->{TicketAcl}->{'ACL-Name-test1'} = { Properties => { CustomerUser => { UserCustomerID => ['group1'], }, }, Possible => { Ticket => { Service => ['test1'], }, }, }; But with this, all services are show. Please help me. Cordialement, [cid:image001.jpg@01CA6EAA.BAD24AC0] Marc GUYARD Ingénieur Exploitation Client -- Pôle Services Managés tel. +33 1 64536640 mob. +33 6 83826501 m.guyard@orange-ftgroup.commailto:m.guyard@orange-ftgroup.com Network Integration Services, 24 rue Emile Baudot - 91120 PALAISEAU - France www.orange-business.comhttp://www.orange-business.com/ [cid:image002.jpg@01CA6EAA.BAD24AC0]
Hi, On 26.11.2009, at 15:11, Guyard Marc NIS wrote:
I want to add a ACL for limiting the services list. For example, if i have 3 services (test1 / test2 /test3) and 3 CustomerID (group1/group2/group3) I want group1 can only create ticket with test1, group2 with test2, etc….
I’ve make a test like this but this don’t work :
$Self->{TicketAcl}->{'ACL-Name-test1'} = { Properties => { CustomerUser => { UserCustomerID => [‘group1’], }, }, Possible => { Ticket => { Service => ['test1'], }, }, };
But with this, all services are show. Please help me.
include the Frontend Action to the properties section. Nils Leideck -- Nils Leideck Senior Consultant nils.leideck@leidex.net LeideX.net Nils Leideck - ITSM Greesbergstr. 11 D - 50668 Köln Altstadt-Nord Mobile : +49 (0) 173 2733 892 Tel. : +49 (0) 221 1689 6910 FAX : +49 (0) 221 2711 285 Geschäftssitz: Köln Altstadt-Nord, Amtsgericht: Köln, HRB 10751 Steuernummer: 215/5102/2272, IdNr: 49 303 782 567 http://webint.cryptonode.de / a Fractal project
Thanks Nils,
But i need use ACL on agent frontend to. When a agent open a ticket for group1, only test1 should show.
This acl CAN do this ?
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Le 29 nov. 2009 à 01:05, "Nils Leideck - ITSM"
Hi, On 29.11.2009, at 10:50, Guyard Marc NIS wrote:
But i need use ACL on agent frontend to. When a agent open a ticket for group1, only test1 should show. This acl CAN do this ?
Not yet. AFAIR ACLs are not working with AJAX based functions. This is maybe planed for further releases. Nils Leideck -- Nils Leideck Senior Consultant nils.leideck@leidex.net https://webint.cryptonode.de / a Fractal project
Ok. no workaround is possible ? Le 29 nov. 2009 à 13:59, Nils Leideck - ITSM a écrit : Hi, On 29.11.2009, at 10:50, Guyard Marc NIS wrote: But i need use ACL on agent frontend to. When a agent open a ticket for group1, only test1 should show. This acl CAN do this ? Not yet. AFAIR ACLs are not working with AJAX based functions. This is maybe planed for further releases. Nils Leideck -- Nils Leideck Senior Consultant nils.leideck@leidex.netmailto:nils.leideck@leidex.net https://webint.cryptonode.dehttps://webint.cryptonode.de/ / a Fractal project --------------------------------------------------------------------- OTRS mailing list: dev - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/dev To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/dev NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! http://www.otrs.com/en/support/enterprise-subscription/
Hi, This works now for me. I search how to include SLA in possible argument. Someone know the syntax ? I've test this without success : SLA => ['Incident'], Cordialement, [cid:image001.jpg@01CA71B2.5F621020] Marc GUYARD Ingénieur Exploitation Client -- Pôle Services Managés tel. +33 1 64536640 mob. +33 6 83826501 m.guyard@orange-ftgroup.commailto:m.guyard@orange-ftgroup.com Network Integration Services, 24 rue Emile Baudot - 91120 PALAISEAU - France www.orange-business.comhttp://www.orange-business.com/ [cid:image002.jpg@01CA71B2.5F621020] De : dev-bounces@otrs.org [mailto:dev-bounces@otrs.org] De la part de m.guyard@orange-ftgroup.com Envoyé : dimanche 29 novembre 2009 18:07 À : Development community of OTRS.org Objet : Re: [dev] ACL on Customer Ticket New Ok. no workaround is possible ? Le 29 nov. 2009 à 13:59, Nils Leideck - ITSM a écrit : Hi, On 29.11.2009, at 10:50, Guyard Marc NIS wrote: But i need use ACL on agent frontend to. When a agent open a ticket for group1, only test1 should show. This acl CAN do this ? Not yet. AFAIR ACLs are not working with AJAX based functions. This is maybe planed for further releases. Nils Leideck -- Nils Leideck Senior Consultant nils.leideck@leidex.netmailto:nils.leideck@leidex.net https://webint.cryptonode.dehttps://webint.cryptonode.de/ / a Fractal project --------------------------------------------------------------------- OTRS mailing list: dev - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/dev To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/dev NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! http://www.otrs.com/en/support/enterprise-subscription/
Hi, On 29.11.2009, at 18:07, Guyard Marc NIS wrote:
Ok. no workaround is possible ?
Le 29 nov. 2009 à 13:59, Nils Leideck - ITSM a écrit :
On 29.11.2009, at 10:50, Guyard Marc NIS wrote:
But i need use ACL on agent frontend to. When a agent open a ticket for group1, only test1 should show. This acl CAN do this ?
Not yet. AFAIR ACLs are not working with AJAX based functions. This is maybe planed for further releases.
you can only enforce this with an ACL during the usual Ticket Lifecycle. Nils Leideck -- Nils Leideck Senior Consultant nils.leideck@leidex.net https://webint.cryptonode.de / a Fractal project
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