Hi Rocco, I'm not aware of any package that is available for free and adds the capability to the customer interface to link ci's to tickets. This functionality would be really useful though. -- Michiel On Fri, Aug 1, 2014 at 10:10 AM, Rocco Tocci wrote:

Thanks Michiel, as usual your responses are quick and decisive. In some cases, the definition of new classes associated with an ad hoc group can solve my functional requirement. Michiel, I ask you if know a free package that allow ,in the customer interface ticket, to link the CIs associated with the customer? Something similar add-on CI-Assignment but free?

Thanks Rocco

Il 28/07/2014 21.32, Michiel Beijen ha scritto:

Hi Rocci, this is not a standard feature. More multi-tenancy in OTRS would be great though. The only current framework possibility you'd have is to restrict access based on CMDB classes. -- Michiel

On Mon, Jul 28, 2014 at 2:10 PM, Rocco Tocci wrote:

...

Good day to all, Are you aware if there are any plugins or extensions, eventually also for a fee, that allow to authorize the view of the CMDB for Agents? In this particular case I need to profile the agents according to the Configuration Item associated with a Customer Company. For example, "Agent1" is enabled in RW only on CI associated with the "CustomerCompany1" and not on the CIs associated with other CustomerCompany

Thanks Rocco Tocci

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