Hi, I made some modifications in AgentTicketBulk to allow the change of pending times if pending state is possible. Is ok to post it this way? regards Christian diff otrs-2.4.0_beta5/Kernel/Modules/AgentTicketBulk.pm 232c232,244 < } ---

} elsif ($Ticket{StateType} =~ /^pending/i) { # get params my %GetParam = (); foreach (qw( Year Month Day Hour Minute )) { $GetParam{$_} = $Self->{ParamObject}->GetParam(Param => $_); } $Self->{TicketObject}->TicketPendingTimeSet( UserID => $Self->{UserID}, TicketID => $TicketID, %GetParam, ); }

499a512,520

# append pending time if pending is possible if($Param{'NextStatesStrg'} =~ /pending/i) { $Param{DateString} = $Self->{LayoutObject}->BuildDateSelection( Format => 'DateInputFormatLong', DiffTime => $Self->{ConfigObject}->Get('Ticket::Frontend::PendingDiffTime') || 0, %Param, ); }