Hi Michiel, Many thanks, my OTRS is now working. Best regards, Graeme ----- Original Message ----- From: "Michiel Beijen" To: "Development community of OTRS.org" Sent: Tuesday, February 16, 2010 3:02 PM Subject: Re: [dev] unix dgram connect: No such file or directory at../..//Kernel/System/Log/SysLog.pm line 65

Hi Graeme,

Though slightly more advanced than usual, this is still a "Configuration" type question, and not a developer-one, so you actually should best be asking at otrs@ instead of dev@... That said, it seems like your hoster did not give you permissions to write to Syslog. That is not uncommon. The problem is, successful authentication is always written to the log - and that is not possible in your setup, generating the 500 error. Now if you enable debugging, just opening the login page will already trigger a log message, giving you the 500 even earier.

Please try to set the following via otrs/Kernel/Config.pm

$Self->{'LogModule'} = 'Kernel::System::Log::File'; $Self->{'LogModule::LogFile'} = '/tmp/otrs.log';

where /tmp/otrs.log is a log name at a location you have write permissions on.

-- Michiel Beijen R&D

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On Mon, Feb 15, 2010 at 5:00 PM, Graeme Brough wrote:

...

I have just installed OTRS 2.3.1 and due to the limitations of my hosting package I had to install under /home/www/domain.name/otrs instead of /opt/otrs.

I think there is an issue with error reporting as when accessing otrs/bin/cgi-bin/index.pl in debug mode the error shown above is returned as the 500 error - nothing obvious is shown in either my access or error logs. If I switch off debug mode the page loads perfectly but if I login as root@localhost the same 500 error is generated.

Any suggestions as to how to fix this?

DB connectivity is fine

The following have been set in otrs/Kernel/Config.pm:

$Self->{Home} = '/home/www/domain.name/otrs'; $Self->{ScriptAlias} = 'otrs/bin/cgi-bin/'; $Self->{'LogModule'} = 'Kernel::System::Log::SysLog'; $Self->{'LogModule::LogFile'} = '/home/www/logs/otrs.log';

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