How to assign Process to Ticket

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Proposal for speeding up TicketAcls

Dan Stover

17 Dec 2013 17 Dec '13

4:20 p.m.

I have developed some perl code that, within a Process Management process, automatically creates another ticket and links it to the first one. However, I am not able to figure out how to assign a process to the created/linked ticket. I would like to assign a certain process ID to that ticket so it can be controlled through Process Management. I tried the Process items in the API and they broke my program for some reason. Any ideas would be appreciated. Dan OTRS 3.2.7 Ubuntu 12.04

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Kai Uwe Klein

17 Dec 17 Dec

4:35 p.m.

New subject: Antwort: How to assign Process to Ticket

Dan Stover

4:38 p.m.

New subject: Antwort: How to assign Process to Ticket

Thanks, Kai, for your response. Can this be done after the ticket is created? *From:* dev-bounces@otrs.org [mailto:dev-bounces@otrs.org] *On Behalf Of *Kai Uwe Klein *Sent:* Tuesday, December 17, 2013 10:36 AM *To:* Development community of OTRS *Cc:* dev *Subject:* [dev] Antwort: How to assign Process to Ticket You can set the DynamicFields which are used by the PM-Module to set Process ID and Activity ID. I've done this allready through a PostmasterFilter and it worked well. Regards Kai *Kai-Uwe Klein * Senior Consultant *maxence business consulting gmbh* phone fax cell internet +49-(0)-2133-2599-0 +49-(0)-2133-2599-29 +49-(0)-174-9628-911 kai.klein@maxence.de ------------------------------ ------------------------------ ------------------------------ Am Weißen Stein 1 Stuerzelbergcenter D - 41541 Dormagen Sitz der Gesellschaft: Dormagen Handelsregister: HRB 8966, Neuss Geschäftsführer: Dipl.-Inf. Frank Hein www.maxence.de Am 27. März ist Mädchen-Zukunftstag. Mädchen, die sich für Informationstechnologie interessieren, können einen spannenden Tag in unserem Büro erleben. www.girls-day.de -----dev-bounces@otrs.org schrieb: ----- An: dev@otrs.org Von: Dan Stover Gesendet von: dev-bounces@otrs.org Datum: 17.12.2013 17:23 Betreff: [dev] How to assign Process to Ticket I have developed some perl code that, within a Process Management process, automatically creates another ticket and links it to the first one. However, I am not able to figure out how to assign a process to the created/linked ticket. I would like to assign a certain process ID to that ticket so it can be controlled through Process Management. I tried the Process items in the API and they broke my program for some reason. Any ideas would be appreciated. Dan OTRS 3.2.7 Ubuntu 12.04 _______________________________________________ OTRS mailing list: dev - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/dev To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/dev

Kai Uwe Klein

5:23 p.m.

New subject: Antwort: How to assign Process to Ticket

Dan Stover

5:25 p.m.

New subject: Antwort: How to assign Process to Ticket

Thanks very much. Have a great day…Dan. *From:* dev-bounces@otrs.org [mailto:dev-bounces@otrs.org] *On Behalf Of *Kai Uwe Klein *Sent:* Tuesday, December 17, 2013 11:24 AM *To:* Development community of OTRS *Cc:* Development community of OTRS *Subject:* Re: [dev] Antwort: How to assign Process to Ticket As far as I have tried it: Whenever you want. -----dev-bounces@otrs.org schrieb: ----- An: Development community of OTRS Von: Dan Stover Gesendet von: dev-bounces@otrs.org Datum: 17.12.2013 18:07 Betreff: Re: [dev] Antwort: How to assign Process to Ticket Thanks, Kai, for your response. Can this be done after the ticket is created? *From:* dev-bounces@otrs.org [mailto:dev-bounces@otrs.org] *On Behalf Of *Kai Uwe Klein *Sent:* Tuesday, December 17, 2013 10:36 AM *To:* Development community of OTRS *Cc:* dev *Subject:* [dev] Antwort: How to assign Process to Ticket You can set the DynamicFields which are used by the PM-Module to set Process ID and Activity ID. I've done this allready through a PostmasterFilter and it worked well. Regards Kai *Kai-Uwe Klein * Senior Consultant *maxence business consulting gmbh* phone fax cell internet +49-(0)-2133-2599-0 +49-(0)-2133-2599-29 +49-(0)-174-9628-911 kai.klein@maxence.de ------------------------------ ------------------------------ ------------------------------ Am Weißen Stein 1 Stuerzelbergcenter D - 41541 Dormagen Sitz der Gesellschaft: Dormagen Handelsregister: HRB 8966, Neuss Geschäftsführer: Dipl.-Inf. Frank Hein www.maxence.de Am 27. März ist Mädchen-Zukunftstag. Mädchen, die sich für Informationstechnologie interessieren, können einen spannenden Tag in unserem Büro erleben. www.girls-day.de -----dev-bounces@otrs.org schrieb: ----- An: dev@otrs.org Von: Dan Stover Gesendet von: dev-bounces@otrs.org Datum: 17.12.2013 17:23 Betreff: [dev] How to assign Process to Ticket I have developed some perl code that, within a Process Management process, automatically creates another ticket and links it to the first one. However, I am not able to figure out how to assign a process to the created/linked ticket. I would like to assign a certain process ID to that ticket so it can be controlled through Process Management. I tried the Process items in the API and they broke my program for some reason. Any ideas would be appreciated. Dan OTRS 3.2.7 Ubuntu 12.04 _______________________________________________ OTRS mailing list: dev - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/dev To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/dev _______________________________________________ OTRS mailing list: dev - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/dev To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/dev

Dan Stover

5:38 p.m.

New subject: Antwort: How to assign Process to Ticket

Thanks again. That worked! *From:* dev-bounces@otrs.org [mailto:dev-bounces@otrs.org] *On Behalf Of *Kai Uwe Klein *Sent:* Tuesday, December 17, 2013 11:24 AM *To:* Development community of OTRS *Cc:* Development community of OTRS *Subject:* Re: [dev] Antwort: How to assign Process to Ticket As far as I have tried it: Whenever you want. -----dev-bounces@otrs.org schrieb: ----- An: Development community of OTRS Von: Dan Stover Gesendet von: dev-bounces@otrs.org Datum: 17.12.2013 18:07 Betreff: Re: [dev] Antwort: How to assign Process to Ticket Thanks, Kai, for your response. Can this be done after the ticket is created? *From:* dev-bounces@otrs.org [mailto:dev-bounces@otrs.org] *On Behalf Of *Kai Uwe Klein *Sent:* Tuesday, December 17, 2013 10:36 AM *To:* Development community of OTRS *Cc:* dev *Subject:* [dev] Antwort: How to assign Process to Ticket You can set the DynamicFields which are used by the PM-Module to set Process ID and Activity ID. I've done this allready through a PostmasterFilter and it worked well. Regards Kai *Kai-Uwe Klein * Senior Consultant *maxence business consulting gmbh* phone fax cell internet +49-(0)-2133-2599-0 +49-(0)-2133-2599-29 +49-(0)-174-9628-911 kai.klein@maxence.de ------------------------------ ------------------------------ ------------------------------ Am Weißen Stein 1 Stuerzelbergcenter D - 41541 Dormagen Sitz der Gesellschaft: Dormagen Handelsregister: HRB 8966, Neuss Geschäftsführer: Dipl.-Inf. Frank Hein www.maxence.de Am 27. März ist Mädchen-Zukunftstag. Mädchen, die sich für Informationstechnologie interessieren, können einen spannenden Tag in unserem Büro erleben. www.girls-day.de -----dev-bounces@otrs.org schrieb: ----- An: dev@otrs.org Von: Dan Stover Gesendet von: dev-bounces@otrs.org Datum: 17.12.2013 17:23 Betreff: [dev] How to assign Process to Ticket I have developed some perl code that, within a Process Management process, automatically creates another ticket and links it to the first one. However, I am not able to figure out how to assign a process to the created/linked ticket. I would like to assign a certain process ID to that ticket so it can be controlled through Process Management. I tried the Process items in the API and they broke my program for some reason. Any ideas would be appreciated. Dan OTRS 3.2.7 Ubuntu 12.04 _______________________________________________ OTRS mailing list: dev - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/dev To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/dev _______________________________________________ OTRS mailing list: dev - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/dev To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/dev

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Dan Stover
Kai Uwe Klein