Dear All, I'm Polish student who's develooping OTRS application. I would like to create/modify front-end for customers. I'm developing 2.3.4 version. Unfortunately I came up with some problems. I saw developer manuall and FAQs but they don't answer my questions. I created new table in DB called 'questions'. I would like all questions from this table to be loaded into my drop-down list. In file: 'CustomerTicketMessage.dtl' I have added following lines: <tr> <td class="contentkey">$Text{"Pytanie"}:</td> <td class="contentvalue"> $Data{"Pytania"}</td> </tr> Of course in file: 'CustomerTicketMessage I have added following lines: $Param{'Pytania'} = $Self->{LayoutObject}->AgentQueueListOption( Data => \%NewTos1, Multiple => 0, Size => 0, Name => 'PytaniaDest', SelectedID => $Param{PytaniaSelected}, OnChange => "document.compose.Expand.value='3'; document.compose.submit(); return false;", ); The problem is that I don't know how to load data from DB table 'questions' into to my drop-down list. I would be grateful if someone can contact me(reply on my email) or show me where I can find more information adbout OTRS development. I would be grateful for prompt response. Best regards, Pawel