Hi Developers, I’m coming there because Shawn Beasley said to me to ask there my question which is : I wanna try to modify the Agent Notification in order to have an sender per Queue (because currently we have an sender for all Queue used by notification) . Which file or files should i take a look if i wanna try to modify it ? I’m joining history question from otrs-bounces list: -----Message d'origine----- Hi Julien,

Hi Shawn,

OK cool can you just say to me so which file or files should i take a look if i wanna try to modify it ?

try on the developer list. I am not a programmer :) Good Luck! Shawn -- Shawn Beasley ((otrs)) :: OTRS AG :: Norsk-Data-Straße 1 :: 61352 Bad Homburg Fon: +49 (0) 9421 56818 0 :: Fax: +49 (0) 9421 56818 18 http://www.otrs.com/ http://www.otrs.com/ :: Communication with success! Geschäftssitz: Bad Homburg Amtsgericht Bad Homburg, HRB 10751 Steuernummer: 003/240/97521 Aufsichtsratsvorsitzender: Burchard Steinbild Vorstandsvorsitzender: André Mindermann -----Message d'origine----- De : otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] De la part de Julien CHAMPSEIX Envoyé : lundi 10 mars 2008 16:55 À : 'User questions and discussions about OTRS.org' Objet : RE: [otrs] Notification Question Importance : Haute Yes but the problem is the following: I'm notified when I have a new ticket in a queue but it's always using the default address system. I would be notified by different address following the Queue. For example: I have 3 queue: File Hard::1 File Hard::2 File Hard::3 I would for each Ticket created in File Hard::1, each notification will be send with the sender mailto:toto@toto.com toto@toto.com I would for each Ticket created in File Hard::2, each notification will be send with the sender mailto:titi@toto.com titi@toto.com I would for each Ticket created in File Hard::3, each notification will be send with the sender mailto:tatit@toto.com tatit@toto.com What I can settings up it in Filter ? in Queue ? Many thx for all help! Regards, Julian. -----Message d'origine----- De : otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] De la part de Shawn Beasley Envoyé : jeudi 6 mars 2008 12:32 À : User questions and discussions about OTRS.org Objet : Re: [otrs] Notification Question Hi Julien,

Hi Guys,

I would know if it’s possible to use different sender for notification

for a new ticket by each Queue.

For example:

For an queue called “prod” I would use sender mailto:toto@toto.com toto@toto.com

< mailto:toto@toto.com mailto:toto@toto.com> for notification for a new ticket.

For an queue called “prod2” I would use sender mailto:toto2@toto.com toto2@toto.com

< mailto:toto2@toto.com mailto:toto2@toto.com> for notification for a new ticket.

Each queue can use an individual system address for identification purposes!

Thx for all help!

Regards,

Julian.

Thx for your answer. Best Regards, Julien.