Hi Rafa, In the customer interface you CAN use free text (or the new 3.1 Dynamic Fields ) in two places: * in the New Ticket screen * in the Ticket Zoom Right now you can NOT add dynamic fields to the Reply function, where customers can create follow ups; there is simply no code in OTRS to support this right now. That said, it would not be TOO difficult to do that and it would look like something that would make sense, i.e. it is not very strange that you would like to use this functionality; We could do this for you *right now* on a commercial basis, or you could add this yourself if you feel you're up to the task. And of course, we would be happy to accept patches :D Michiel Beijen Senior Consultant OTRS BV Schipholweg 103 2316 XC Leiden The Netherlands T: +31 71 8200 255 F: +31 71 8200 254 I: http://www.otrs.com Get Connected ! Everything in sync with OTRS 3.1- Be an early bird with our special offer: http://j.mp/xN9wk1 On Thu, Jun 28, 2012 at 10:56 AM, Rafa Quiñonero Figuerola wrote:

Hi all the community and thanks for your help,

I'm breaking my head trying to show some freetextfields in the customer zoom view to answer to agents.

I've read in forums that it's not possible to add fields to input new data, but just to read data. Is that true?

Is there any way to put new fields in the customer zoom view and add this new data within the old ticket data? If it's not possible, either with development, which is the reason for that?

Thank you very much, it is very important for me to achieve that.

Kind Regards, -- Rafa Quiñonero Figuerola Tlf: 01577-6805709 rafakorp@gmail.com

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