Hi, I attached some patches for OTRS 2.4.7. -customer-expand.patch: Allow the customer to collapse/expend a ticket like the agent. -customer-queue-search.patch The customer can now search a ticket in one or more queues like the agent. -customer-watcher.patch The customer can subscribe to a ticket, he can't unsubscribe for now. IMO, this patch is not perfect, there is a lot of duplicated code. If you're interested I can clean it up. You'll need to upgrade your DB with DB-ticket_customer_watcher.sql -fr-lang-fixes.patch Various french fixes -translate-OTRS_TICKET_-in-mail-notification.patch Translated states name in notification tickets. This is probably not the best way to do the job. Best regards, -- Gonéri Le Bouder