Hi Renee , *) config file "Frontend::Module###AgentTicketPhone" was only an example to illustrate the source, I copied. I will post the code as attachment (MS Word-document). *) Module in Kernel/System I guess, this is the Core-Module, to open the Overview of categories for Quicktickets and contains the action of the menubar. *) Other Module files As I mentioned before: file: AgentQuickticketMaske.pm directory: /Custom/Kernel/Modules This is a modified copy of "AgentTicketPhone.pm". It's calling the TemplateFile "AgentQuickticketMaske.tt". Changes: package Kernel::Modules::AgentQuickticketMaske; ... TemplateFile => 'AgentQuickticketMaske', ... # create new ticket, do db insert Here is the preselection of values for creating a ticket. Regards, Sepp

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Renee B 14.09.2015 13:51 >>> Hi Sepp,

can you post the code? *) In your config file, you should replace "Frontend::Module###AgentTicketPhone" with "Frontend::Module###AgentQuickticketMaske" *) You shouldn't need the module in Kernel/System as you do not work with a new database table. *) Replace all "AgentTicketPhone" with "AgentQuickticketMaske" in your config files *) It's hard to find errors without seeing actual code... Regards, Renée Am 14.09.2015 um 13:16 schrieb Josef1 Penzkofer:

Hi community,

I'm testing OTRS 4.0.10

To create new tickets in a very quick way, I copied the module "AgentTicketPhone".

In the menubar is a new entry called "Quick-Tickets". Klicking on this item is opening an overview about several categories.

Clicking on one of these categories is opening a mask to create a new ticket. The mask contains only a DynamicField to leave a message abut the ticket. All other options are prefilled / preselected and not visible.

When clicking the create-Button, nothing happens.

But there is no message in the LogFiles (neither the Apache-LogFile nor the OTRS-LogFile)

When using the Action "New Phone ticket", the ticket will be created.

I did the same on our Productivity-Instance of OTRS (OTRS 3.2.14) and ther it still works.

Here is in detail, what I did: 1.) Register the overview in SysConfig file: Schnell.xml directory: Kernel/Config/Files

2.) Modul for the Overview file: AgentQuickticket.pm directory: /Custom/Kernel/Modules

3.) Core-module for the Overview file: AgentQuickticket.pm directory: /Kernel/System

4.) Register the Mask "Creating Quickticket" file: AgentQuickticketMaske.xml directory: /Kernel/Config/Files

This is a modified copy of section: <ConfigItem Name="Frontend::Module###AgentTicketPhone" Required="0" Valid="1"> <Group>Ticket</Group> <SubGroup>Frontend::Agent::ModuleRegistration</SubGroup> ... <Link>Action=AgentQuickticketMaske</Link> (see: Ticket.xml)

5.) File to configurate the mask "Creating Quick-Ticket" file: AgentQuickticketMaskeConf.xml directory: /Kernel/Config/Files This is a modified copy of the section <ConfigItem Name="Ticket::Frontend::AgentTicketPhone###Priority" Required="1" Valid="1"> <Description Translatable="1">Sets the default priority for new phone tickets in the agent interface.</Description> <Group>Ticket</Group> <SubGroup>Frontend::Agent::Ticket::ViewPhoneNew</SubGroup> ... (see: Ticket.xml)

6.) Modul for Action "AgentQuickticketMaske" file: AgentQuickticketMaske.pm directory: /Custom/Kernel/Modules

This is a modified copy of "AgentTicketPhone.pm". It's calling the TemplateFile "AgentQuickticketMaske.tt".

Changes: package Kernel::Modules::AgentQuickticketMaske; ... TemplateFile => 'AgentQuickticketMaske', ... # create new ticket, do db insert Here is the preselection of values for creating a ticket.

7.) TemplateFile file: AgentQuickticketMaske.tt directory: /Custom/Kernel/Output/HTML/Standard

Doing this, I walk along the instructions of the developer manual, chapter: "Writing a new OTRS frontend module".

Is there any step missing?

Is there any idea, what's going wrong?

Thans in advance.

Sepp

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