Hi Janek, a really good patch! :) I like it very much. :) I added it to OTRS 2.4 but only with changed preferences setting. So the agent can select "Notify about watched Tickets", to get notifications like a owner or responsible to keep the possible settings simple as possible. Many thanks Janek! Greetings, -Martin On Feb 2, 2009, at 15:31 , Janek Walkenhorst wrote:

Hello!

To allow users (or groups of users by using a shared email address) to receive notifications about actions on all tickets in a set of queues we have created the following patch:

"subscriber_notification.patch"

It adds four new user-settings: * Answer notification * Note notification * Phone call notification * Owner changed notification

These settings enable the user to receive a notification when the corresponding event arises on a ticket in one of the users watched queues. (As determined by the setting "my queues")

The patch was created for OTRS version 2.3.2, but it applies cleanly to OTRS versions 2.3.2, 2.3.3, and 2.3.4.

Best regards Janek Walkenhorst -- Janek Walkenhorst Software Engineering Apprentice

Univention GmbH Linux for your business Mary-Somerville-Str.1 28359 Bremen Tel. : +49 421 22232-0 Fax : +49 421 22232-99

walkenhorst@univention.de http://www.univention.de

Geschäftsführer: Peter H. Ganten HRB 20755 Amtsgericht Bremen Steuer-Nr.: 71-597-02876 < subscriber_notification .patch>_______________________________________________ OTRS mailing list: dev - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/dev To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/dev