Hi Flavio, I copy - paste your SOAP request into soapUI for testing and it works correctly, could you try to check the error log from OTRS or APACHE to see if there is something related to this issue? ((enjoy)) Carlos Rodríguez On Oct 25, 2012, at 2:37 PM, Flavio Mattos wrote:

Hi guys!

I would like to know how to use sort by and order by with generic interface. I' m using otrs 3.1.10

this is my request http://schemas.xmlsoap.org/soap/envelope/" xmlns="http://www.otrs.org/TicketConnector/actions"> SOAP-ENV:Header/ SOAP-ENV:Body <TicketSearch> <UserLogin>root@localhost</UserLogin> <Password>root</Password> <SortBy>State</SortBy> </TicketSearch>

But my response does not bring nothing. If I remove Sort by it works. What am I missing?

Thanks!

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