In our installation the owner of all the folders and files is the www-data with 644 permissions. Then, in the WinSCP properties, I have 777 permissions available for the WinSCP user. I've never had a problem with the permissions, but yes, maybe the folders doesn't have the right user or group. 2013/4/10 Marco Buchholz

"The file appears with a big lock on it." sounds to me like the user has no write permissions on those files. I guess the Webservers which runs OTRS acts as anothers user (www-data or something like this) and the "WinSCP-User" opens the file in read-only mode. Is this possible?

Am 10.04.2013 12:48, schrieb Rafa Quiñonero Figuerola:

Could you solve that? I don't understand why you can't save the file. I use WinSCP to manage the file system from a Windows and I have no problems to modify the files from OTRS.

2013/4/10 Guillermo Alberto Rosas Pereira

...

This is my first implementation on Linux and I'm having some troubles...

I've just edited the AgentTicketPhone.dtl but I can't save it... I guess its because the OTRS process are running (just a guess hehe). The file appears with a big lock on it.

I'm using OTRS 3.1.7 with UBUNTU Linux Server.

Can you guys help me out?? :)

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-- Rafa Quiñonero Figuerola Tlf: 0151-61436385 rafakorp@gmail.com

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-- Rafa Quiñonero Figuerola Tlf: 0151-61436385 rafakorp@gmail.com

Of course :) As you said, that's our copy for testing and work. That permissions are for us to work, not our client OTRS side! 2013/4/10 David Boyes

For God’s sake, don’t connect this system to the public Internet…..****

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*From:* dev-bounces@otrs.org [mailto:dev-bounces@otrs.org] *On Behalf Of *Rafa Quiñonero Figuerola *Sent:* Wednesday, April 10, 2013 8:34 AM

*To:* Development community of OTRS *Subject:* Re: [dev] Savin an OTRS DTL file on LINUX****

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In our installation the owner of all the folders and files is the www-data with 644 permissions. Then, in the WinSCP properties, I have 777 permissions available for the WinSCP user. ****

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I've never had a problem with the permissions, but yes, maybe the folders doesn't have the right user or group.****

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The files SHOULD be owned by www-data. SCP works because the sshd on Linux runs with privilege escalation capability (it needs it to modify the permissions on ptys when someone logs in) enabled, and adds/drops privileges as needed. ** **

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File permissions of 777 open the installation to any moron in the universe modifying stuff. It’s configured correctly. Don’t mess with it. ****

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If you need to edit one of these files, use sudo, eg: ****

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sudo emacs foo.dtl****

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That will temporarily give you the ability to bypass the file permissions and update the file. See previous note, though. ****

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-- Rafa Quiñonero Figuerola Tlf: 0151-61436385 rafakorp@gmail.com

What userid are you using when attempting to edit the file? The files in OTRS are usually owned by the system "otrs" userid, and are not world-writable (as they should be). If you need to modify them from another userid, you need to have privileges via sudo (the right way) or by becoming root via su (not as good - you lose the information about who changed what when). The temporary superuser authority sudo grants you has the necessary privileges to bypass file permissions. That said, you SHOULD NOT edit OTRS files while OTRS is running, you should always-always-always test your mods on a *copy* of the production system, and you should use a version control system like git or subversion to manage the changes you make to the files. When it comes time to migrate, you'll bless the change log in the VCS to know what you hacked and how. From: dev-bounces@otrs.org [mailto:dev-bounces@otrs.org] On Behalf Of Rafa Quiñonero Figuerola Sent: Wednesday, April 10, 2013 6:49 AM To: Development community of OTRS Subject: Re: [dev] Savin an OTRS DTL file on LINUX Could you solve that? I don't understand why you can't save the file. I use WinSCP to manage the file system from a Windows and I have no problems to modify the files from OTRS. 2013/4/10 Guillermo Alberto Rosas Pereira mailto:guillermo.rosas@softtek.com> This is my first implementation on Linux and I'm having some troubles... I've just edited the AgentTicketPhone.dtl but I can't save it... I guess its because the OTRS process are running (just a guess hehe). The file appears with a big lock on it. I'm using OTRS 3.1.7 with UBUNTU Linux Server. Can you guys help me out?? :)