Hi OTRS Team, I don't want to give email address in the field Email: while creating user(agents). Right now when I don't give the email address while creating the user, I am not able to create user. I have searched in the database schema. I did not find the entry for this field. The schema where I am able to find this field is user_preferences. Its like this: # ----------------------------------------------------------------------- # user_preferences # ----------------------------------------------------------------------- drop table if exists user_preferences; CREATE TABLE user_preferences ( user_id INTEGER NOT NULL, preferences_key VARCHAR (150) NOT NULL, preferences_value VARCHAR (250), INDEX index_user_preferences_user_id (user_id) ); I am not able to get the UserEmail field in the database which actually contains the email address. Could u please tell me how to solve this problem. Thanks and Regards, Sumeet