Hi, OTRS'ers I'm trying to use ACL in my clean OTRS installation (2.4.5, [ OTRS::ITSM 1.3.2 ]). I added this code to Config.pm: $Self->{TicketAcl}->{'ACL-Name-1'} = {
# match properties Properties => { # current ticket match properties }, # return possible options (white list) Possible => { # possible ticket options (white list) Ticket => { Queue => ['Junk'], }, }, };
Just for a test. This should allow me to create/move tickets only to Junk queue. Am I right? Anyway, AgentTicketPhone action and AgentTicketMove action allow me to choose any of 4 out-of-the-box queues (Raw, Junk, Mics and Postmaster). Please, what am I doing wrong? -- regards, Mikhail
Hi, On 03.12.2009, at 13:05, Михаил Лукин wrote:
I'm trying to use ACL in my clean OTRS installation (2.4.5, [ OTRS::ITSM 1.3.2 ]). I added this code to Config.pm:
$Self->{TicketAcl}->{'ACL-Name-1'} = { # match properties Properties => { # current ticket match properties }, # return possible options (white list) Possible => { # possible ticket options (white list) Ticket => { Queue => ['Junk'], }, }, };
Just for a test. This should allow me to create/move tickets only to Junk queue. Am I right? Anyway, AgentTicketPhone action and AgentTicketMove action allow me to choose any of 4 out-of-the-box queues (Raw, Junk, Mics and Postmaster).
Please, what am I doing wrong?
what is your user account in OTRS? If you use root@localhost, ACLs are not considered. Nils Leideck -- Nils Leideck Senior Consultant nils.leideck@leidex.net https://webint.cryptonode.de / a Fractal project
Nils,
thanks a lot, it works just perfect under ordinary user!
On Thu, Dec 3, 2009 at 4:10 PM, Nils Leideck - ITSM wrote: Hi, On 03.12.2009, at 13:05, Михаил Лукин wrote: I'm trying to use ACL in my clean OTRS installation (2.4.5, [ OTRS::ITSM
1.3.2 ]).
I added this code to Config.pm: $Self->{TicketAcl}->{'ACL-Name-1'} = { # match
properties
Properties => {
# current ticket match
properties
},
# return possible options (white
list)
Possible => {
# possible ticket options (white
list)
Ticket => {
Queue => ['Junk'],
},
},
}; Just for a test. This should allow me to create/move tickets only to Junk
queue. Am I right? Anyway, AgentTicketPhone action and AgentTicketMove
action allow me to choose any of 4 out-of-the-box queues (Raw, Junk, Mics
and Postmaster). Please, what am I doing wrong? what is your user account in OTRS? If you use root@localhost, ACLs are not considered. Nils Leideck --
Nils Leideck
Senior Consultant
nils.leideck@leidex.net https://webint.cryptonode.de / a Fractal project ---------------------------------------------------------------------
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regards,
Mikhail
participants (2)
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Nils Leideck - ITSM -
Михаил Лукин