Time Units - New phone ticket

Hi guys, I would like to remove the field 'Time units (work units)' on the screen for new phone ticket it is possible via sysconfig? -- Rocco Tocci Application Architect Strada Prov. 1 BariModugno n. 4 70123 Bari Italy Tel. +39 0803855483 TBS IT – Telematic & Biomedical Services Srl a socio unico Sede Legale : Via Giacinto Gallina, 4 – 34122 Trieste Tel. 040 - 92291 Sede Operativa : Via Francesco Bettini, 13 – 06034 Foligno Tel. 0742- 32661 C.F., P.IVA e Registro Imprese (TS) : 01165260322 Cap.Soc. € 8.000.000,00 i.v. una società di TBS Group SpA Ai sensi del D.Lgs. 196/2003 e della normativa internazionale, vi informiamo che questo messaggio è riservato esclusivamente al destinatario. Se esso vi fosse pervenuto per errore, vi invitiamo a eliminarlo immediatamente e a darcene comunicazione. Grazie. According to the Italian and international laws in force, we inform you that this message is reserved only for the addressee. If you are not the addressee, please delete it immediately and notify us. Thank you. P Per favore, pensa all'ambiente prima di stampare questo messaggio. Please, consider the environment before printing this e-mail.

Hi Rocco,
I think this link will be useful to you...
http://doc.otrs.org/3.1/en/html/dynamicfields-configuration.html#dynamicfiel...
Regards,
Anup
On Wed, Oct 17, 2012 at 5:46 PM, Michiel Beijen
Hi Rocco,
On Wed, Oct 17, 2012 at 11:15 AM, Rocco Tocci
wrote: Hi guys, I would like to remove the field 'Time units (work units)' on the screen for new phone ticket it is possible via sysconfig?
Check the setting Ticket::Frontend::AccountTime in SysConfig. -- Mike _______________________________________________ OTRS mailing list: dev - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/dev To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/dev
participants (3)
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Anup Kandalkar
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Michiel Beijen
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Rocco Tocci