Unsubscribe -----Original Message----- From: dev-bounces@otrs.org [mailto:dev-bounces@otrs.org] On Behalf Of Henning Heil Sent: Tuesday, July 31, 2012 12:24 PM To: dev@otrs.org Subject: [dev] mapping a business process in OTRS Hi all, I'm currently checking Google and OTRS docs to find out how a(ny) business process can be mapped into OTRS? It's not an IT process btw. 'First do this, then do that' - can that only be reached by defining different statuses in OTRS? Can a status be dependant on another? Thanks for any suggestions, contacts, links or whatsoever, Henning -- #i-worker IRC channel http://is.gd/utBpcU Direktzugang: Server 'irc.freenode.net' und Channel '#i-worker' http://www.h-quadrat.com Beratung ¤ Webentwicklung ¤ Hosting ¤ IT Services Delivery _______________________________________________ OTRS mailing list: dev - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/dev To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/dev _______________________________________________________________________ RBC Wealth Management does not accept buy, sell, or cancel orders by email, or any instructions by email that would require your signature. Please visit RBC Wealth Management Email Disclosures https://www.rbcwealthmanagement.com/usa/legal/cid-277886.html for material details about our products and accounts, as well as for other important information. Disclosure information regarding potential conflicts of interest on the part of RBC Capital Markets, LLC in connection with companies that are the subject of any third-party research report included in this email message may be found at Third-Party Research Disclosures https://www.rbccm.com/GLDisclosure/PublicWeb/DisclosureLookup.aspx?EntityID=.... RBC Wealth Management, a division of RBC Capital Markets, LLC, Member NYSE/FINRA/SIPC.