Dear all, i'm using the GenericTicketConnector.yml (*), i don't have any problem to connect to otrs with local users; but in one box i'm using LDAP and I can't generate ticket due a authentication problem.I tried using flat AD user name, name@domain, etc.Any information will be appreciated ! PS: webservice response detail: ErrorCode => TicketCreate.InvalidParameterErrorMessage => TicketCreate: Ticket-> CustomerUser parameter is invalid! (*)GenericTicketConnector.yml: http://otrs.github.io/doc/manual/admin/3.1/de/html/genericinterface-connecto...