Re: [itsm] How to create CI Item in OTRS ITSM 2.4

Hi Michiel, Thanks for the reply. I am using 'root@localhost' <'root@localhost'> as user and belongs to * itsm-configitem.* I am able to create Config-items but as a class like computer,Hardware,Network..etc. I want to create an item of class computer like Desktop-2583, with its attributes as, RAM-256, processor-Intel dual core, HDD-130GB...etc Kindly suggest a way in this regards. Thanks. Regards, Amol. On Tue, Nov 10, 2009 at 1:44 PM, Michiel Beijen wrote:

Hi Amol,

After you install the Config Management package, there is a new group created on your system, called *itsm-configitem*. It seems like the account you use is not a member of this group but only of the group *admin *.

Please make sure your user account is a member of the group * itsm-configitem* or, if you use roles, that he has a role that is a member of this group. If so, you'll have an option in the navigation bar called 'Config Item' and you can click that, and then 'New', to create a new CI.

((enjoy)) - Michiel Beijen R&D

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On Tue, Nov 10, 2009 at 7:59 AM, Amol Wadkar wrote:

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Hi Team,

I am working on OTRS ITSM 2.4 and I stuck with an issue. I can create CI class but not its instance or its item.

Can anyone helpout us in this regards.

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