17 Mar
2008
17 Mar
'08
1:32 p.m.
On Mo, Mär 17, 2008 at 03:08:47 +0200, Aysel Pamuk wrote:
Although there are SERVICE and SLA field for ticket, I can only select the queue at ticket creation.
What should I do to change the service and SLA of the ticket?
You have to link the services to the relating customers to be able to select service and the regarding sla's during ticket creation. Regards, Christian -- ((otrs)) :: OTRS AG :: Europaring 4 :: D- 94315 Straubing Fon: +49 (0) 9421 56818 0 :: Fax: +49 (0) 9421 56818 18 http://www.otrs.com/ :: Communication with success! Geschäftssitz: Bad Homburg Amtsgericht Bad Homburg, HRB 10751 Steuernummer: 003 240 97505 Aufsichtsratsvorsitzender: Burchard Steinbild Vorstandsvorsitzender: André Mindermann