So I need to assign *all* services with *all* customers ? Is that right ? Matthew Joyce 02 9382 0051 | IT Manager | Children's Cancer Institute Australia for Medical Research ________________________________ From: itsm-bounces@otrs.org [mailto:itsm-bounces@otrs.org] On Behalf Of Manuel Hecht Sent: Friday, 27 July 2007 8:46 PM To: 'OTRS::ITSM User questions and discussions' Subject: AW: [itsm] Service query Hi Yes, this is ok!! You must link your customers to the services using the "Customer <-> Service"-Mask in the Admin interface. Mit freundlichen Grüßen Manuel Hecht ((otrs)) :: OTRS GmbH :: Europaring 4 :: D - 94315 Straubing Fon: +49 (0)9421 56818 0 :: Fax: +49 (0)9421 56818 18 http://www.otrs.com/ :: Communication with success! Von: itsm-bounces@otrs.org [mailto:itsm-bounces@otrs.org] Im Auftrag von Matthew Joyce Gesendet: Freitag, 27. Juli 2007 06:19 An: OTRS::ITSM User questions and discussions Betreff: [itsm] Service query Hi, I created a service 'Email System'. Then I created the following services as sub services 'anti spam', 'anti virus', 'calendars', 'mailboxes', 'blackberry gateway', webmail. When I go to create a ticket, phone or email, the Server drop down is empty. Is this normal ? Also, I created an SLA, but can't see how I link SLAs to Services. Is there a way ? Are services automatically dependant on sub services ? Thanks Matthew Joyce 02 9382 0051 | IT Manager | Children's Cancer Institute Australia for Medical Research