Thanks for your quick answer. Regards. Daniel.
From: nils.leideck@leidex.net Date: Mon, 11 Apr 2011 17:43:41 +0200 To: itsm@otrs.org Subject: Re: [itsm] Restricting Ticket Types with ACLs
Dear Daniel,
On 11.04.2011, at 17:21, DANIEL D'AGOSTINO wrote:
I'm using the OTRS version 2.4.7. I'm trying to restrict some ticket types depending on the group of users is logged in. I've tried to do it using ACL but I couldn't find the way.
¿Is it possible? ¿Any suggestions?
as far as I remember there was a functtion for ACLs missing to handle TicketTypes. I recommend to update to OTRS 2.4.10 or OTRS 3.0.7
Cheers, Nils
-- Nils Leideck http://webint.cryptonode.de / a Fractal project
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