Hello Gents and Ladies, I am a complete newbie to the OTRS ITSM. We are running a test system and I experience difficulties with building sample Changes and Change Templates. My biggest problem are defining the conditions for a change, I do understand all the fields but would like to know if there are rules which conditions are applied first or if there are any relations. Is this the only way to set the state of the change? I read up on the Manual pages but would like to know if there is any other documentation or examples to help me on this. Any kind of help would be highly appreciated. Regards Guenther neosventures (GmbH) Telephone: +49 (0) 89 2000 434 24 Mobile: +49 (0) 172 459 31 29 Fax: +49 (0) 89 2000 434 10 Email: guenther.wagner@neosventures.com Website: www.neosventures.com http://www.neosventures.com/ neos ventures GmbH Sitz der Gesellschaft: München HR München 157932 Landsbergerstrasse 155 80687 München Germany