Hi Ale,
To build your CSV file you can use an spreadsheet application such as
microsoft excel or openoffice calc. There you can put your CI attibutes on
each column and once you're done yo can save it as CSV and define if it's
separated by "," or ";"
Then you go to the import/export feature and build your import definition
accordingly
Best of lucks,
Leonardo Certuche
On 26 April 2010 15:08, Maria Alejandra Piedra
Ok, getting there!
Basicaly two questions, the first one is, do I have to add the Number in the import file? And the second one is, in the CSV file, I have every value separated by each column, is this correct or do I have to separate it by commas?
Thanks and regards
María Alejandra Piedra
Unidad de Informática y Sistemas de Información
IICA (506) 2216-0171
Alejandra.Piedra@iica.int
------------------------------ From: nils.leideck@leidex.net Date: Mon, 26 Apr 2010 21:33:58 +0200
To: itsm@otrs.org Subject: Re: [itsm] OTRS-Import/Export Problem
Hi,
On 26.04.2010, at 21:25, Maria Alejandra Piedra wrote:
It goes something like this: FenixProduction OperationalDellI don't know what Deployment state ID I have to add.
this looks well ... "Production" is the Deployment State therefor it is the 3rd column in your import file. Please make sure this is configured properly in the import / export definition.
Nils Leideck
-- Nils Leideck Senior Consultant
nils.leideck@leidex.net nils.leideck@otrs.com
http://webint.cryptonode.de / a Fractal project
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