Hello Udo, I really thank you. After giving access rights to Config Items, I managed to use the module. Thanks to everyone who supported me. Best Regards, Aysel ________________________________ Kimden: itsm-bounces@otrs.org bu kişinin yerine: Udo Bretz Gönderilmiş: Pzt 19.01.2009 17:19 Kime: ITSM User questions and discussions Konu: Re: [itsm] Config Item and Location functionalities with ITSM 1.2.2. Hi Aysel, that is also possible, in OTRS 2.3 + ITSM 1.2 you also have Config Items. Just make sure that your user has group permissions for config items. Locations are now included in the config items, for more flexibility. And of course you can still link tickets with other tickets, services, etc... like before. You just don't need to install LinkObject2, the functionallity is now included in OTRS. Best regards, Udo Aysel Pamuk wrote:
But I would like to define Locations, link ticket to config items etc. In OTRS 2.2, I had Icons for "Location" and "Config Items" so I could define locations and config items. How can do these in OTRS2.3.3 with ITSM 1.2?
Thanks in advance, Aysel
-----Original Message----- From: itsm-bounces@otrs.org [mailto:itsm-bounces@otrs.org] On Behalf Of Udo Bretz Sent: 19 Ocak 2009 Pazartesi 17:03 To: ITSM User questions and discussions Subject: Re: [itsm] Config Item and Location functionalities with ITSM 1.2.2.
Hi Aysel,
you don't need LinkObject2 for ITSM 1.2.
Best regards, Udo
Aysel Pamuk wrote:
Hello,
Thanks for the quick response but I still cannot install LinkObject2 because there is no LinkObject2 with release 1.2 or suitable release for ITSM 1.2.
Let me explain current situation.
OTRS : 2.3.3
ITSM : 1.2
There is no LinkObject2 release for installing under OTRS 2.3.3 with ITSM 1.2.
The latest LinkObject2 release is 1.1.3 which requires ITSM 1.1 that requires OTRS 2.2.
If there is LinkObject2 for ITSM 1.2, I could install, otherwise I cannot do anything.
Any idea?
Aysel
-----Original Message----- From: itsm-bounces@otrs.org [mailto:itsm-bounces@otrs.org] On Behalf Of it-news (Josef Lahmer) Sent: 19 Ocak 2009 Pazartesi 15:00 To: OTRS::ITSM User questions and discussions Subject: Re: [itsm] Config Item and Location functionalities with ITSM 1.2.2.
I cannot find 1.2 versions from OTRS websites. As far as I understand from your mail, I should downgrade and upgrade ITSM. Am I right?
no downgrade?!
have a look at: http://otrs.org/download/
"Download OTRS" (the 2.3.3 version)
The addonpackage otrs::itsm has version 1.2
scrolling down to: "Download OTRS::ITSM 1.2"
there are 2 different version numbers for otrs and the
"otrs::itsm-packages"
as like the FAQ-package has version 1.5.4 (for otrs 2.3.3)
got me?
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